1. Home
  2. Warranty Policy

1. Warranty Objects and Scopes

I. Massage chair

II. Treadmill

III. TableBike

IV. Foot massager

V. Portable massager

VI. Slimming equipment

 

Product

Warranty

Massage chair

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

3 years - [ONLY for LATTE Massage Chair]

*on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)  - [ONLY for LATTE Massage Chair]

Above RM5,000.00

2 years *on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)

Treadmill

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years

*on-site support

(Technical Issues only: electrical & mechanical)

TableBike

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Foot massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Portable massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Slimming equipment

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Spaceship smart mattress

1 year: Remote controller

2 years: *on-site support

5 years: Electronic, mechanical & mattress layers

10 years: Metal frame

 

 

2. Warranty Services

A. Small products (E.g.: Foot massager, portable massager, slimming equipment)

During the specified warranty period, if a performance fault relates to a manufacturing defect of the product, free maintenance service of a defective part(s) of the product is provided.

 

For over warranty small products, customers are required to pay a service fee, RM 30, and spare part fee if there are any spare part used in repair. Quotations will be given by technicians before they do the repair. 

 

One-to-one exchange service is applicable (subject to stock availability), if:

  • The product is found to be an actual manufacturing defect after inspection;

  • The packaging and all its original content (including any accessory and user manual) is complete and in good condition;

  • The product is accompanied with the original invoice.

Please drop by at SNOWFIT showroom for product exchange services. If customers prefer to courier new unit for exchange, please return the defected item to ANY branches. Once checked and met all requirements as per the above conditions for exchange application, we will then courier the new unit and provide tracking number.  Customers may choose for our technicians to QC the new unit before courier out from our warehouse.

 

B. Big products (E.g.: Massage chair, Treadmill, TableBike)

Massage chair and treadmill prices above RM 5,000 and above can get 2 years on-site warranty (Technical Issues only: electrical & mechanical) and 5 years motor and leather warranty. Massage chair prices below RM 5,000 can get 1 year on-site warranty (Technical Issues only: electrical & mechanical).

 

C. Spaceship Smart Mattress This warranty is limited to the original purchaser and will be null and void if the smart mattress is misused, damaged, or subjected to weight more than 280 kg. Proof of purchase must be in the form of a verifiable copy of the original invoice. Please retain your original invoice for future reference and documentation.

 

After warranty period:


Technicians will visit on-site to do repair services. Labour and transport fee will be charged. Spare part will also be charged if used during repair. 


Labour and transport fee:
West Malaysia = RM 50
Islands and West Malaysia = RM 150

All technician reports will be attended by technicians within 7 - 14 working days.

 

3. Warranty Statements

a. All product warranties are only valid after registration on our website and in Malaysia, but does not include the following scopes:

  • Products still covered under any other warranties in effect;

  • Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;

  • Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), one-to-one exchange will be implemented;

  • Consumable items used in or with the product such as (but not limited to) batteries, and filters;

  • User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;

  • Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;

  • External faults such as wiring and electrical connection or defects from using wrong electrical supply;

  • Accidental or intentional physical damage or poor storage conditions;

  • Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;

  • Shipping, freight, delivery and/or custom/government charges for out of country assistance;

  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;

  • Diagnosis where no defect has been found or noted;

  • Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;

 

b. The product warranty starting date is subject to the date of receiving item(s).

 

c. The product warranty is only effective if the product is purchased from SNOWFIT.

 

d. All warranty repairs and product exchanges require proof of purchase (original invoice).

 

e. The product warranty covers damages caused by our technicians during delivery or/and on-site installation.

 

f. Under no circumstances shall SNOWFIT be liable for incidental or accidental consequential loss.

 

 

 

As of 01.01.2024, for all massage chair orders that are over product warranty, Labour and Transportation fee shall be charged, as well as spare part fee.

  • Labour and Transportation fee for West Malaysia - *RM 50
  • Labour and Transportation fee for East Malaysia and Islands - *RM 150

In the events where the invoices have remarks mentioned as follow(s):

  1. WITHIN WARRANTY AND AFTER WARRANTY ALL SERVICE, LABOUR, & TRANSPORT FEES ARE FREE
  2. SPARE PARTS TO BE CHARGED ACCORDING TO DEFECTED PARTS AFTER WARRANTY

or any remarks with similar meanings,

 

purchasers shall be granted with 1 time waiver of Labour and Transportation fee. For subsequent services, Labour and Transportation fee shall be charged as per new policy.

  1. Home
  2. Warranty Policy

1. Warranty Objects and Scopes

I. Massage chair

II. Treadmill

III. TableBike

IV. Foot massager

V. Portable massager

VI. Slimming equipment

 

Product

Warranty

Massage chair

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

3 years - [ONLY for LATTE Massage Chair]

*on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)  - [ONLY for LATTE Massage Chair]

Above RM5,000.00

2 years *on-site support

(Technical Issues only: electrical & mechanical) + 5 years motor and leather (change once only)

Treadmill

Below RM5,000.00

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Above RM5,000.00

2 years

*on-site support

(Technical Issues only: electrical & mechanical)

TableBike

1 year

*on-site support

(Technical Issues only: electrical & mechanical)

Foot massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Portable massager

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Slimming equipment

1 year
*on-site support

(Technical Issues only: electrical & mechanical)

Spaceship smart mattress

1 year: Remote controller

2 years: *on-site support

5 years: Electronic, mechanical & mattress layers

10 years: Metal frame

 

 

2. Warranty Services

A. Small products (E.g.: Foot massager, portable massager, slimming equipment)

During the specified warranty period, if a performance fault relates to a manufacturing defect of the product, free maintenance service of a defective part(s) of the product is provided.

 

For over warranty small products, customers are required to pay a service fee, RM 30, and spare part fee if there are any spare part used in repair. Quotations will be given by technicians before they do the repair. 

 

One-to-one exchange service is applicable (subject to stock availability), if:

  • The product is found to be an actual manufacturing defect after inspection;

  • The packaging and all its original content (including any accessory and user manual) is complete and in good condition;

  • The product is accompanied with the original invoice.

Please drop by at SNOWFIT showroom for product exchange services. If customers prefer to courier new unit for exchange, please return the defected item to ANY branches. Once checked and met all requirements as per the above conditions for exchange application, we will then courier the new unit and provide tracking number.  Customers may choose for our technicians to QC the new unit before courier out from our warehouse.

 

B. Big products (E.g.: Massage chair, Treadmill, TableBike)

Massage chair and treadmill prices above RM 5,000 and above can get 2 years on-site warranty (Technical Issues only: electrical & mechanical) and 5 years motor and leather warranty. Massage chair prices below RM 5,000 can get 1 year on-site warranty (Technical Issues only: electrical & mechanical).

 

C. Spaceship Smart Mattress This warranty is limited to the original purchaser and will be null and void if the smart mattress is misused, damaged, or subjected to weight more than 280 kg. Proof of purchase must be in the form of a verifiable copy of the original invoice. Please retain your original invoice for future reference and documentation.

 

After warranty period:


Technicians will visit on-site to do repair services. Labour and transport fee will be charged. Spare part will also be charged if used during repair. 


Labour and transport fee:
West Malaysia = RM 50
Islands and West Malaysia = RM 150

All technician reports will be attended by technicians within 7 - 14 working days.

 

3. Warranty Statements

a. All product warranties are only valid after registration on our website and in Malaysia, but does not include the following scopes:

  • Products still covered under any other warranties in effect;

  • Any non-operating items such as, but not limited to, paint, coloring, accessories, detachable plugs/attachments and/or product finishes;

  • Upholstery defects does not apply to standard wear and tear issues similar, and not limited to, stains from any liquids, gels or transferable items, marks from frequent usage, poor storage conditions and/or scratches/abrasions from external bodies/items. A technical evaluation is required to ascertain upholstery defects, and, if determined thereafter to be the result of manufacturer defect(s), one-to-one exchange will be implemented;

  • Consumable items used in or with the product such as (but not limited to) batteries, and filters;

  • User-performed routine maintenance and cleaning as indicated in the operating/owner's manual;

  • Unauthorized modifications made to the product, altered serial numbers or repairs performed by non-authorized repairers;

  • External faults such as wiring and electrical connection or defects from using wrong electrical supply;

  • Accidental or intentional physical damage or poor storage conditions;

  • Damage as a result of natural disasters, civil unrest, fire, theft, spilled liquids, corrosion, environmental elements, animal or insect infestation;

  • Shipping, freight, delivery and/or custom/government charges for out of country assistance;

  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing;

  • Diagnosis where no defect has been found or noted;

  • Under no circumstances shall coverage extend to any loss or injury to a person or loss damage to property or any incidental, contingent, special or consequential damages or any direct or indirect loss;

 

b. The product warranty starting date is subject to the date of receiving item(s).

 

c. The product warranty is only effective if the product is purchased from SNOWFIT.

 

d. All warranty repairs and product exchanges require proof of purchase (original invoice).

 

e. The product warranty covers damages caused by our technicians during delivery or/and on-site installation.

 

f. Under no circumstances shall SNOWFIT be liable for incidental or accidental consequential loss.

 

 

 

As of 01.01.2024, for all massage chair orders that are over product warranty, Labour and Transportation fee shall be charged, as well as spare part fee.

  • Labour and Transportation fee for West Malaysia - *RM 50
  • Labour and Transportation fee for East Malaysia and Islands - *RM 150

In the events where the invoices have remarks mentioned as follow(s):

  1. WITHIN WARRANTY AND AFTER WARRANTY ALL SERVICE, LABOUR, & TRANSPORT FEES ARE FREE
  2. SPARE PARTS TO BE CHARGED ACCORDING TO DEFECTED PARTS AFTER WARRANTY

or any remarks with similar meanings,

 

purchasers shall be granted with 1 time waiver of Labour and Transportation fee. For subsequent services, Labour and Transportation fee shall be charged as per new policy.

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