(Within West Malaysia only)
All products purchased from SNOWFIT are available for delivery within West Malaysia (excluding islands such as Tioman Island, Pangkor Island and Langkawi).
Delivery is typically made within 7 to 14 business days after we accept your order, but subject to the stock availability, delivery location and size of the product. For Island deliveries, you will need to arrange a logistic to send the product from port to island, and we will deliver to required port.
Signature upon delivery is required for all deliveries. If no one is available to receive and acknowledge the package at the time of delivery, we will arrange a second delivery with you. Each subsequent re-delivery will be charged an additional delivery fee depending on the item purchased.
It is necessary for you to provide a complete shipping address where someone is available to receive and acknowledge the package. We do not deliver to P.O. Box addresses.
If the package was returned due to inconsideration to the above conditions, you will be responsible for paying the cost of the second delivery.
All goods sold are non-returnable and non-refundable.
A return and/or refund of a product are/is only allowed under the following circumstances:
* The product is defective and/or damaged during delivery;
* The product is confirmed to be defective and/or damaged by our technicians.
The return and/or refund request must be submitted within 7 days of receipt of the order.
The procedures are as follows:
a. Please contact our customer support team or your sales agent via WhatsApp to request for a return and/or refund of the product. Please include proof of defect (videos or pictures) to ease the investigation.
b. After receiving your request, we shall contact you within 3 business days for further instructions.
c. For non-massage chair and non-mattress products, you are required to send the product to any SNOWFIT branch according to the courier service we stipulate, and bear the shipping cost first.
d. Please inform us the proof of delivery (consignment number) through WhatsApp.
e. Once your return unit is received and inspected by Snowfit Technicians, we will process your requests accordingly within 7-14 working days.
SNOWFIT reserves the right to reject any inappropriate or unreasonable requests of returns, refunds and exchange.
Once an item has been unboxed or unsealed, it is considered sold and is non-refundable due to hygiene purposes. SnowFit Malaysia Sdn Bhd only accepts returns or refunds for sealed items or in cases where the item has a manufacturing defect or problem.
The following payment policies apply to all purchases made through SNOWFIT website.
Payment can be made using VISA and/or MASTERCARD credit cards. Other payment methods such as cheque, cash and ATM cards are not accepted.
The billing information submitted must be the same as your credit card statement.
Please note that your payment is processed by iPay88 Sdn. Bhd. Please review the policy of iPay88 Sdn. Bhd. before completing the payment.
We may request you to send us a copy of your credit card (front and back) and your credit card statement (only the credit card number and the billing address of the issuer bank’s logo) for verification to prevent any fraudulent order.
We reserve the right to cancel your order and/or suspend delivery of your goods should the information submitted by you is not in order or the above documentations upon requested.
After the order is confirmed, all payments made are not refundable unless the delivered product has any malfunction. As such, we reserve the right to inspect and determine the final result under any circumstances.
At SnowFit, we stand behind every product we sell. This Warranty Policy explains what is covered, for how long, and how to make a claim for SnowFit products purchased in Malaysia from SnowFit showrooms, snowfit.my and SnowFit's official stores on Lazada and Shopee.
The warranty period starts from the date of delivery of your product.
1. Warranty Coverage
Massage Chairs
| Model | Warranty |
|---|---|
| ROTAI S80 Max |
2 years on-site support 2 years spare parts 5 years motor 5 years back leather (labour charges apply) 1-time free back leather replacement (if damaged) |
|
ROTAI A68 Max Royal Max Tokyo Rainforest / Rainforest Pro Oasis II |
2 years on-site support 2 years spare parts & leather 5 years motor |
Selected promotional packages come with 1 year on-site support, 1 year spare parts & leather and 5 years motor warranty. The warranty that applies to your unit is stated on your invoice.
Smart Beds & Mattresses
| Model | Warranty |
|---|---|
| Vienna |
1 year remote control 5 years on-site support: technical issues + motor 10 years metal frame 10 years mattress (sags of more than 3 cm) |
| Spaceship+ |
1 year remote control 5 years on-site support: technical issues + motor + mattress (sags of more than 3 cm) 10 years metal frame |
| Hokkaido |
1 year remote control 5 years on-site support: technical issues 10 years motor + metal frame 10 years mattress (sags of more than 3 cm) |
"On-site support" means a SnowFit technician will visit your home to inspect and repair covered technical faults at no charge for parts and labour during the warranty period.
2. How to Make a Warranty Claim
- Contact us on WhatsApp at 018-977 0877, or submit a Service & Repair Request.
- Share your order number or purchase receipt, your delivery address, and a short description with photos or a video of the issue.
- Our after-sales team will review your request and arrange a remote troubleshooting session or an on-site inspection.
3. What Is Not Covered
All warranties cover defects only and do not include damage caused by personal misuse or natural disasters. This includes, but is not limited to:
- Accidents, improper handling, or use not in accordance with the user manual.
- Damage from liquids, pets, sharp objects, fire, flood, or other natural disasters.
- Damage caused by power surges or use with an incorrect power supply.
- Repairs, modifications, or dismantling by anyone other than SnowFit or its authorised technicians.
- Normal wear and tear, including fading, scratches, and cosmetic marks (other than what the leather warranty above covers).
- Damage that occurs while the product is being moved or relocated by the customer or a third party.
- Commercial use, such as in spas, salons, offices, or other business premises.
- Consumable items such as remote-control batteries.
4. General Terms
- A valid proof of purchase is required for all warranty claims.
- The warranty applies to the original purchaser only and cannot be transferred.
- SnowFit may repair or replace faulty parts at its discretion. Replaced parts become the property of SnowFit.
- A repair or part replacement does not extend the original warranty period.
- Service requests outside the warranty period, or for issues not covered, are chargeable. Our team will give you a quotation before any work begins.
- SnowFit reserves the right to update this Warranty Policy. The version in effect on your purchase date applies to your product.
Questions about your warranty? WhatsApp us at 018-977 0877 or email support@snowfit.com.
Last updated: September 2026
Submit your service request through the form below and our team will get in touch with you within 3 to 5 working days.
https://forms.gle/RPsuJAU58iQqCp5t9
Email: snowfitaftersales@gmail.com
WhatsApp: 018-977 0877
Please note that your payment is processed by iPay88 Sdn. Bhd. Please review the policy of iPay88 Sdn. Bhd. before completing the payment.
We may request you to send us a copy of your credit card (front and back) and your credit card statement (only the credit card number and the billing address of the issuer bank’s logo) for verification to prevent any fraudulent order.
We reserve the right to cancel your order and/or suspend delivery of your goods should the information submitted by you is not in order or the above documentations upon requested.
After the order is confirmed, all payments made are not refundable unless the delivered product has any malfunction. As such, we reserve the right to inspect and determine the final result under any circumstances.